Frequently Asked Questions
How does your company source its herbs?
At Plantanium, we take great care in sourcing the highest quality herbs for our products. We work with trusted farmers and suppliers who use sustainable and ethical growing practices.
Are your products organic?
While some of our products may contain organic ingredients, not all of our products are certified organic. However, we do use natural and safe ingredients in all of our products.
Do your products contain any synthetic chemicals or additives?
No, all of our products are made with natural and safe ingredients. We do not use any synthetic chemicals or additives in our products.
How long will it take to receive my order?
Orders typically take 1-3 business days to process and ship. Delivery times will vary based on your location and the shipping method you choose.
Do you offer returns or exchanges?
Yes, we offer a 100% satisfaction guarantee on all of our products. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order to request a return or exchange.
Do you offer wholesale pricing?
Yes, we do offer wholesale pricing for our products. If you are interested in purchasing our products at wholesale prices, please contact us for more information.
Do you ship internationally?
Yes, we do ship internationally. Please note that additional shipping fees and customs charges may apply for international orders.
How can I contact customer service?
You can contact our customer service team by visiting our contact page